Terms of Service
Debtorbird is operated by Resilia Tech (Pty) Ltd, a company registered in South Africa (registration number 2026/715754/07), of 120 Munyaka South, Midrand, Johannesburg, Gauteng, 2055, South Africa ("we", "us"). Contact: info@debtorbird.com.
These terms apply to your use of Debtorbird (the "Service") at debtorbird.com and app.debtorbird.com. By creating an account or using the Service you agree to them on behalf of yourself and the business you represent.
1. The Service
Debtorbird connects to your Xero organisations with read-only access and uses that data to prepare and email customer statements, payment receipts and invoices, and to run month-end checks. Bookkeeping practices can connect the organisations of clients who have authorised them to do so.
2. Your account and your clients' data
- You must be at least 18 and authorised to connect each Xero organisation you add.
- If you are a practice, you confirm that your clients have agreed to you using a tool like Debtorbird to email their customers.
- You are responsible for the content of emails sent in your name, for keeping customer contact details in Xero accurate, and for checking the preview and test mode before switching on automatic sending.
- Keep your login secure. Tell us promptly at info@debtorbird.com if you think your account has been misused.
3. Acceptable use
Do not use the Service to send unlawful, misleading or harassing messages, to contact people who are not your or your client's customers, to try to access other users' data, or to interfere with the Service or with Xero. We may suspend accounts that do.
4. Plans, payment and cancellation
- Prices are shown on our pricing section in US dollars, billed monthly in advance. Taxes are added where required.
- Our order process is conducted by our online reseller Dodo Payments. Dodo Payments is the Merchant of Record for all our orders. Dodo Payments handles payment, tax and billing enquiries, and processes refunds. Dodo Payments' buyer terms also apply to your purchase.
- Subscriptions renew automatically each month until cancelled. You can cancel at any time; the Service stays available until the end of the period you have paid for.
- Refunds are covered by our refund policy.
- We will give at least 30 days' notice by email before a price change takes effect on your subscription.
5. Pilot and free use
Free pilot access is offered at our discretion, may have limits, and may end with 30 days' notice. Nothing is charged for pilot use unless you choose a paid plan.
6. Xero
Xero is a trademark of Xero Limited. Debtorbird is not affiliated with or endorsed by Xero. The Service depends on Xero's API; if Xero changes or withdraws access, features may change. You can disconnect Debtorbird from Xero at any time.
7. Availability and changes
We aim to keep the Service running reliably but do not promise it will be uninterrupted or error-free. We may improve or change features; if we remove a core feature of your paid plan, you may cancel and receive a pro-rata refund of any prepaid period.
8. Liability
To the extent the law allows, the Service is provided "as is", we are not liable for indirect or consequential loss (including lost profit, revenue or data), and our total liability to you in any 12-month period is limited to the fees you paid us in that period. Nothing in these terms limits liability that cannot be limited by law, or your rights under applicable consumer protection law.
9. Ending the agreement
You can stop using the Service and delete your account at any time by emailing info@debtorbird.com or removing your organisations in the app. We may end or suspend your access for a serious or repeated breach of these terms. On closure we delete your data as described in our privacy policy.
10. Law and changes to these terms
These terms are governed by the laws of the Republic of South Africa. We may update them; material changes will be emailed to account holders at least 30 days before they apply.