Refund Policy
Debtorbird is operated by Resilia Tech (Pty) Ltd, a company registered in South Africa (registration number 2026/715754/07), of 120 Munyaka South, Midrand, Johannesburg, Gauteng, 2055, South Africa ("we", "us"). Contact: info@debtorbird.com.
Debtorbird subscriptions are sold through Dodo Payments, our Merchant of Record, which processes refunds on our behalf.
30-day money-back guarantee
If Debtorbird isn't right for you, ask for a refund within 30 days of your first payment and you will get a full refund of that payment, no questions asked.
Later payments
After the first 30 days, monthly renewals are not normally refunded, but you can cancel at any time and you will not be charged again. If you were charged after trying to cancel, charged twice, or the Service was unavailable for a significant part of a billing period, contact us and we will refund the affected amount.
How to request a refund
Email info@debtorbird.com with the email address you paid with, or reply to your Dodo Payments receipt. Approved refunds are returned to the original payment method, usually within 5–10 business days.
Your statutory rights
This policy does not affect any rights you have under consumer protection law where you live.